1.1 Who we are
CleverPlatformNest (“CleverPlatformNest”, “we”, “us”) is the data controller for personal data processed on this website and through our project intake channels. Registered activity address: 752 63 Reykjaviksgatan 82, Uppsala, Sweden. Privacy questions: [email protected].
1.2 Data we process
Depending on how you interact with us, we may process:
- Contact data: name, work email, phone number, company name you submit via our inquiry console or email.
- Project data: scope descriptions, budget bands, timelines, and technical stack details you provide in a brief.
- Technical data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from standard server logs.
- Cookie data: preferences and session identifiers as described in our Cookie Policy.
- Contract data: statements of work, invoices, and correspondence related to paid engagements.
1.3 Purposes and legal bases
We process personal data only where a lawful basis applies:
- Pre-contract steps / performance of a contract — to respond to inquiries, scope projects, deliver services, and manage billing.
- Legitimate interests — to secure our site, measure performance, prevent abuse, and improve our SaaS architecture offerings, balanced against your rights.
- Consent — for optional analytics cookies or marketing follow-ups where required. You may withdraw consent at any time.
- Legal obligation — for tax, accounting, and regulatory record-keeping required in Sweden / the EU.
1.4 How we use your data
CleverPlatformNest uses personal data to answer inquiries, prepare proposals, deliver contracted SaaS platform work (cloud apps, self-service UI, lifecycle automation), issue invoices, maintain security, and comply with law. We do not sell personal data and do not rent contact lists to third-party brokers.
1.5 Recipients and processors
Data may be shared with trusted processors under data-processing agreements—for example cloud hosting providers, email and payment providers (including Stripe for payment links), analytics tools you have accepted, and professional advisors. Processors act only on our documented instructions and may not use data for their own marketing.
1.6 International transfers
Where data is processed outside the EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms, plus supplementary technical and organizational measures.
1.7 Retention
Inquiry correspondence is generally retained for up to 24 months from last meaningful contact. Contract, invoice, and accounting records are retained for the statutory period required under Swedish/EU law (typically up to 7 years). Technical logs are kept for shorter operational windows unless needed for security investigations.
1.8 Your rights
Subject to applicable law, you may request access to your personal data, rectification, erasure, restriction of processing, data portability, and object to processing based on legitimate interests. Where processing rests on consent, you may withdraw it at any time without affecting prior lawful processing. To exercise rights, email [email protected] from the address on file. You may also lodge a complaint with your supervisory authority; in Sweden this is the Integritetsskyddsmyndigheten (IMY).
1.9 Security
We apply organizational and technical measures appropriate to risk—including access controls, encrypted transport (TLS), least-privilege practices for production systems, and vendor review—consistent with our role as a SaaS architecture studio.
2.1 About these terms
These Terms govern access to CleverPlatformNest’s website and any paid or unpaid professional services (cloud application architecture, self-service interface design, lifecycle automation, analytics instrumentation, billing integrations, and related advisory). The contracting entity is CleverPlatformNest, 752 63 Reykjaviksgatan 82, Uppsala, Sweden. Contact: [email protected].
2.2 Services and scope
Each engagement is defined by a written scope (statement of work, proposal, or order summary) that specifies deliverables, timeline, assumptions, and fees. If there is a conflict, the signed SOW controls over these Terms for that engagement. Work outside the agreed scope may require a change request and may affect price and timeline.
2.3 Client responsibilities
You agree to provide timely access to stakeholders, systems, credentials (via secure channels), brand assets, and accurate project information; to review deliverables within agreed feedback windows; and to ensure you have rights to any materials you supply for use in the engagement.
2.4 Fees, payment, and third-party costs
Fees are stated in proposals and invoices, in USD unless noted. Payment is due on the schedule in the SOW (commonly a deposit to start and milestones thereafter). Payment links we publish use Stripe; by using such links you agree to Stripe’s terms as processor. Late amounts may accrue interest or fees as permitted by law. Third-party costs (cloud hosting, SMS, fonts, stock assets, premium APIs) are either pass-through billed with prior approval or excluded until quoted.
2.5 Intellectual property
Upon CleverPlatformNest’s receipt of full payment for a deliverable, we assign to you the intellectual property rights in the custom deliverables produced under the SOW, excluding CleverPlatformNest’s pre-existing materials, tools, frameworks, templates, and know-how. To the extent such pre-existing materials are embedded, we grant you a perpetual, worldwide, non-exclusive, royalty-free license to use them solely as part of the delivered product.
2.6 Third-party tools and open source
Deliverables may incorporate third-party or open-source components subject to their own licenses. We will not knowingly introduce licenses that prevent your permitted commercial use of the delivered platform; you remain responsible for ongoing third-party fees and terms.
2.7 Warranties and disclaimers
Services are performed with reasonable skill and care. Except as expressly stated in an SOW, the website and services are provided “as is”; to the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific revenue, adoption, or retention outcomes—results depend on your product, market, and execution.
2.8 Limitation of liability
To the fullest extent permitted by law, CleverPlatformNest’s aggregate liability arising out of an engagement or these Terms will not exceed the fees you paid for the specific engagement giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited under mandatory law.
2.9 Confidentiality
Each party will protect the other’s non-public information with at least reasonable care and use it only to perform the engagement. This duty does not apply to information that is public through no breach, independently developed, or rightfully received from a third party without duty of confidence.
2.10 Term, suspension, and termination
Either party may terminate an SOW as stated in that document. We may suspend work or site access for non-payment, abusive use, or material breach after notice and a reasonable cure window where applicable. On termination, you pay for work performed and approved costs incurred up to the effective date. Provisions that by nature should survive (including IP assignment on payment, confidentiality, disclaimers, liability limits) will survive.
2.11 Governing law
These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. Mandatory consumer protections in your country of residence remain unaffected. Disputes shall first be addressed in good faith via [email protected]; failing resolution, competent courts at CleverPlatformNest’s registered place of business shall have jurisdiction, subject to mandatory law.
3.1 What cookies are
Cookies are small text files stored on your device when you visit a website. Similar technologies (local storage, pixels) can serve related purposes. Cookies can be first-party (set by CleverPlatformNest) or third-party (set by services embedded on the site).
3.2 Categories we use
- Strictly necessary: session security, load balancing, and remembering your cookie consent choice so the banner does not reappear. These are required for the site to function.
- Preferences: remembering UI choices (for example, dismissed banners) stored in your browser’s localStorage or cookies.
- Analytics (if enabled): aggregated measurement of page performance and popular service paths. We only activate optional analytics after consent where required by law.
- Embedded content: maps (e.g., Google Maps iframe) or payment providers (Stripe checkout when you use a payment link) may set their own cookies under their policies.
3.3 Specific identifiers
Our cookie-consent banner stores a key such as cookie_accepted in your browser’s localStorage to persist your choice on this device. No advertising-profile cookies are sold by CleverPlatformNest.
3.4 Managing cookies
You can accept or decline optional cookies via the banner controls where presented. You may also delete or block cookies in your browser settings. Blocking strictly necessary cookies may break parts of the site. For embedded third-party services, consult those providers’ own consent tools and policies.
3.5 Updates
We may update this Cookie Policy when our practices or legal requirements change. The “Last revised” date on this page indicates the current version. Questions: [email protected].
Section 04
Refund Policy
Deposits, milestone payments, cancellations, and non-refundable work for CleverPlatformNest engagements.
4.1 Scope of this policy
This Refund Policy applies to professional services engaged through CleverPlatformNest, 752 63 Reykjaviksgatan 82, Uppsala, Sweden ([email protected]). It does not limit mandatory statutory rights. Stripe payment links are processed by Stripe; refunds we approve are returned via the original payment method.
4.2 Deposits and milestone payments
A non-refundable deposit is typically required to reserve a build slot and begin discovery. Deposits cover initial scoping, kickoff, and reserved engineering capacity. Remaining fees are invoiced at milestones defined in the SOW. Once a milestone is approved and delivered, that milestone’s fee is non-refundable.
4.3 Cancellation before work starts
If you cancel after paying a deposit but before discovery has substantially begun, we may retain a reasonable portion of the deposit reflecting reserved capacity and administrative costs. If discovery has not started and no resources have been allocated, we will consider a partial refund at our reasonable discretion upon written notice to [email protected].
4.4 Cancellation mid-engagement
If you cancel an active engagement, you remain responsible for fees covering work performed, approved change requests, and non-cancellable third-party costs incurred up to the termination date. Completed milestones remain payable. Work products delivered up to termination are covered by the IP assignment terms in the Terms of Service as applicable.
4.5 Non-conforming deliverables
If a deliverable materially fails to meet the written SOW specifications, notify us in writing within 10 business days of delivery with reasonable detail. We will correct the non-conformity at no additional charge within a reasonable period. Refunds or fee reductions are not the primary remedy; re-performance is, except where re-performance is impossible or repeated failure occurs. Failure to timely provide feedback or required assets may pause timelines and does not entitle you to a refund.
4.6 Non-refundable items
Except as required by mandatory law or expressly stated in an SOW, the following are non-refundable: deposits for reserved slots; completed and accepted milestones; third-party costs already incurred (hosting, domains, premium software, paid ads, SMS credits); work rejected solely due to change of mind after SOW approval; and retainers for hours not used beyond any rollover terms written into the retainer agreement.
4.7 How to request a refund
Email [email protected] with your company name, invoice or payment reference, engagement name, and a clear description of the issue. We acknowledge requests promptly and aim to resolve billing disputes within 10 business days. Approved refunds are issued to the original payment method; bank or card posting times depend on your provider.
4.8 Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue. Unauthorized or abusive chargebacks may result in suspension of services and recovery of costs we reasonably incur.